What we do
"Enhancing human relationship for exceptional achievement in business."
Langford delivers leadership communication training programs and executive coaching for business, academic and non-profit organizations.
We believe that positive human relationship built on mutual appreciation, shared interest, and trust is the primary driver in 21st century business development and success.
Skillful communication is the foundation for cultivating and maintaining such relationships.
We come with 18 years of corporate training and executive coaching experience delivered primarily within the Fortune 50 – 500 sectors.
Industries we’ve worked in include Consulting, Banking, Pharmaceutical, Retail, Manufacturing, High Tech, Health Care, Insurance. Client list includes Deloitte, Capital One, Flextronics, L’Oreal, Pfizer, Deutsche Bank, Monsanto, PayPal, Fidelity, Apple, American Express, Moody’s Investors Service, State Farm.
Classroom training programs range from two full days for up to 12 people, to half day sessions for small groups, to one on one private sessions. We work with team presentations, Key Note addresses, and preparation for Ted Talks. Programs are specifically tailored to the requirements of each client.
Executive Coaching engagements are individually customized according to the needs and desired outcomes for each executive. Coaching packages range from one month of between 2-4 in person sessions plus phone follow up to six months and 12-24 in person sessions and phone follow up.
Langford also provides customized web-based training programs using clients’ virtual delivery platforms.
“Carol is the perfect instructor. She created a positive, safe and engaging environment where every single person took a leap of faith in what is typically an uncomfortable situation. The results were amazing!”
Approach to Training
The Langford approach to leadership communication includes respect for the uniqueness of every person. We value natural authenticity in a speaker’s style and adapt all communication tools to the individual personality. The classroom atmosphere is engaging, safe, challenging, fun.
Langford’s methodology includes
- Video Recording and Playback
- In-room Facilitator-led sessions
- Socratic Inquiry facilitation style
- Fun, Dynamic classroom atmosphere
- Prepared Talks
- Impromptu Speaking
- Interactive Exercises with Partners and in Teams
- In room Interactive Coaching with Facilitator
- Private Coaching with 2nd Facilitator/Coach in separate Breakout Room
- Balanced Feedback building on positive attributes
- Program Components
- Platform Skills (Body Language, i.e. Posture, Movement, Gestures, Facial Expression, Pausing, Voice, Eye Contact
- Message/Content Development with the Langford Message Navigator
- Audience Assessment of Knowledge, Bias, Needs
- Meeting Situation Assessment of Conditions, Goals
- Social Styles and Personality Types
- Audience Engagement via Questioning, Listening, Responding
- Audience Engagement via Memorability
- Managing Q&A
- Transforming Hostility and Objection
- Interacting with Visual Aids
- Virtual Communication and Presenting
- Leveraging Emotional, Social, Cultural Intelligences
- Hosting Courageous Conversations
- Giving and Receiving Feedback
- Leveraging Upward, Lateral, Downward Communication
- Communication Strategies for Building Teams and Community
- Bringing Cultural Awareness into Communication Style
- Delivering Positive and Negative News